Returns and Refund
Returns / Refunds
Our return policy is 30 days. If 30 days have passed since you received your package, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Exchanges are only available for the same style size and/or color. The exchange of a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will be applied to your original payment method.
If the item received is defective or wrong:
We are really sorry! Please email us at contact@gconsoles.com with the following details:
Your order number
The description of the problem (eg wrong / defective item)
A photo or video
How long does it take to get a refund?
Refunds can take up to 7 days to be processed. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
How to return an item ?
To return an item, please email us at contact@gconsoles.com. A form to be completed will be sent to you by email, you will complete the form and you will submit it to us.
Late or missing refunds:
Check your bank account
Contact your bank
Processing time can be up to 7 days
If you have done all of this and still have not received your refund, please contact us at contact@gconsoles.com
Delivery :
The customer is responsible for paying their own shipping costs for returning an item. If you notify us that you want a refund, you will receive exactly what you paid for the product.
Warning :
If you are shipping items for a return, we strongly suggest that you send the product back to us with a tracking number.
Return address :
GConsoles
Suite 4/53 Grandview St,
NSW 2073 Pymble,
Australia
GConsoles and his team thank you for your trust.